France

Since beginning of this year the following new provisions are effective:

  • Consumer-hotlines used for complaints and for claiming the proper fulfillment of the contract (eg. aftersales hotlines) must not be expensive special numbers. They have to be mentioned in every correspondence.
  • Aftersales services mustn´t be provided exclusively in another languages than French without informing the consumers accordingly ex ante.

So we recommend the following number ranges as aftersales hotlines: FreeCall, Landlines and 0811 (local rate)

If further questions appear don´t hesitate to contact us.

With best regards,
Your Telequest Team

 

Although this information has been compiled with extraordinary diligence, telequest & Internet Solutions GmbH assumes no liability for their up-to-dateness, completeness and correctness.

The customer is in spite of handing out this information obligated to gather all necessary information about the legal and regulatory provisions and the Code of Conduct of the particular country himself.

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